Frequently Asked Questions

A veterinary emergency includes any situation that poses an immediate threat to your pet’s life or wellbeing — such as difficulty breathing, uncontrolled bleeding, suspected poisoning, seizures, trauma, or collapse. We strongly recommend calling us before you arrive so our team can prepare the appropriate resources and guide you on safe transport. PetsFrends is equipped to handle critical cases around the clock, and our staff will prioritize your pet’s triage the moment you walk through our doors.

Upon arrival, every emergency patient is assessed by a qualified veterinary professional using a triage protocol that prioritizes cases based on severity. Life-threatening conditions are attended to immediately, while stable patients may experience a short wait as critical cases are treated first. Our goal is to minimize stress for both you and your pet throughout the process. We keep you informed at every stage so you never feel left in the dark during what can be a very anxious time.

Prior to any surgical procedure, our veterinary team will provide you with detailed pre-operative instructions tailored to your pet’s specific needs. In most cases, this includes fasting your pet for a set number of hours before the procedure to reduce anesthesia risks. We also conduct a thorough pre-surgical health assessment, which may include bloodwork and physical examination. Our surgeons will walk you through the procedure, expected outcomes, and recovery timeline so you feel fully confident before giving your consent.

PetsFrends offers a comprehensive range of surgical services, including soft tissue surgeries such as tumor removals, spay and neuter procedures, gastrointestinal surgeries, and wound repairs. Our facility is equipped with advanced surgical suites and modern anesthetic monitoring technology to ensure the safety and comfort of every patient. Each surgery is performed by experienced veterinary surgeons who apply the highest standards of care. Post-operative pain management and recovery support are integral parts of every surgical plan we provide.

Professional dental cleaning goes far beyond what brushing at home can achieve. Over time, plaque and tartar build up beneath the gumline, leading to periodontal disease, painful infections, and even systemic health issues affecting the heart, kidneys, and liver. At PetsFrends, our dental cleanings are performed under safe anesthesia to allow a thorough examination and treatment of all tooth surfaces and gum tissue. Early intervention can prevent tooth loss and significantly improve your pet’s overall quality of life and longevity.

We recommend that most dogs and cats receive a professional dental examination at least once a year, though some breeds or older pets may benefit from more frequent evaluations. Signs that your pet may need dental attention sooner include bad breath, difficulty chewing, pawing at the mouth, drooling, or visible tartar buildup. During your pet’s routine wellness visit, our veterinarians will assess oral health and advise you on the appropriate schedule for professional cleanings and any necessary dental treatments.

Vaccination requirements vary depending on your pet’s species, age, lifestyle, and health status. Core vaccines for dogs typically include distemper, parvovirus, and rabies, while cats require feline herpesvirus, calicivirus, panleukopenia, and rabies protection. Our veterinarians will design a personalized vaccination schedule based on your pet’s individual risk profile and Bulgarian regulatory guidelines. Booster intervals differ by vaccine type, so we provide clear reminders to keep your pet’s immunity current and their health protected throughout every life stage.

Preventive care at PetsFrends encompasses a full spectrum of wellness services designed to detect health issues before they become serious. In addition to vaccinations, we offer regular physical examinations, parasite prevention and control, nutritional counseling, weight management guidance, and routine laboratory screening. Our approach is proactive rather than reactive — by scheduling consistent wellness visits, we build a complete health profile for your pet that helps us identify changes early and respond with precision, saving you both worry and expense in the long run.

When your pet requires hospitalization, they are placed under continuous supervision by our dedicated veterinary nursing team. We monitor vital signs, administer medications, provide fluid therapy as needed, and ensure your pet remains as comfortable and calm as possible throughout their stay. You will receive regular updates on your pet’s progress, and our team is available to answer your questions at any time. Our recovery facilities are designed to be warm, clean, and stress-reducing, supporting the fastest and safest return to health.

Our on-site laboratory is equipped to perform a wide range of diagnostic tests, including complete blood counts, biochemistry panels, urinalysis, fecal parasite screens, and cultures. In-house testing allows us to deliver results quickly — often within the same appointment — enabling our veterinarians to make timely, accurate diagnoses and begin treatment without unnecessary delays. For specialized or complex analyses, we work with trusted external veterinary laboratories and communicate results to you as swiftly as possible, ensuring no time is lost in your pet’s care.