Terms of Service
Last updated: March 2025
Acceptance of Terms
By accessing or using the PetsFrends website and its associated services, you agree to be bound by these Terms of Service. These terms apply to all visitors, clients, and users of our website and veterinary services. If you do not agree with any part of these terms, please discontinue use of our website and contact us directly for assistance. PetsFrends reserves the right to update or modify these terms at any time, and continued use of the website following any changes constitutes your acceptance of the revised terms.
Use of Website
The PetsFrends website is provided for informational purposes and to facilitate access to our veterinary services. You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the site. You must not misuse our website by introducing harmful software, attempting unauthorized access to our systems, or transmitting any unsolicited or misleading communications. PetsFrends reserves the right to suspend or restrict access to the website at its discretion if these conditions are violated.
Services
PetsFrends is a professional pet hospital based in Bulgaria, dedicated to providing compassionate and expert veterinary care for your beloved animals. Our services include Emergency Veterinary Care for urgent and life-threatening conditions, Surgical Procedures performed by qualified veterinary surgeons, Dental Cleaning and Treatment to maintain your pet’s oral health, Vaccinations and Preventive Care to protect pets against common diseases, Hospitalization and Recovery for pets requiring extended medical supervision, and Laboratory Testing for accurate diagnostics and health assessments. All services are delivered by licensed veterinary professionals in compliance with applicable Bulgarian veterinary standards. Information provided on our website is intended for general guidance only and does not replace a professional consultation or examination by a qualified veterinarian. For medical concerns regarding your pet, we strongly encourage you to schedule an appointment or contact us directly.
Intellectual Property
All content published on the PetsFrends website, including but not limited to text, graphics, logos, images, icons, and service descriptions, is the exclusive intellectual property of PetsFrends and is protected under applicable Bulgarian and international copyright laws. Unauthorized reproduction, distribution, modification, or use of any content from this website without the prior written consent of PetsFrends is strictly prohibited. You may print or download content from our website solely for personal, non-commercial use in relation to our veterinary services.
Disclaimer of Warranties
The PetsFrends website and its content are provided on an ‘as is’ and ‘as available’ basis. While we strive to ensure that all information presented is accurate, current, and relevant, PetsFrends makes no warranties or representations of any kind, express or implied, regarding the completeness, reliability, or suitability of the information provided. General health information on our website does not constitute a veterinary diagnosis or treatment recommendation. PetsFrends does not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components. Always consult a qualified veterinarian for specific medical advice concerning your pet.
Limitation of Liability
To the fullest extent permitted by applicable law, PetsFrends shall not be held liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, this website or the general information it contains. This limitation does not affect the liability of PetsFrends for the professional delivery of veterinary services, which remains subject to the standards and obligations set forth by Bulgarian veterinary regulations. In all cases, our team is committed to providing the highest standard of care for your pets, and any concerns regarding the quality of services received should be directed to us promptly so that we may address them.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Bulgaria. Any disputes arising in connection with these terms or the use of PetsFrends services shall be subject to the exclusive jurisdiction of the competent courts of Bulgaria. PetsFrends operates in full compliance with Bulgarian veterinary practice regulations and relevant consumer protection legislation applicable to veterinary businesses operating within the country.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of our veterinary services, we warmly invite you to reach out to our team. You can contact PetsFrends by email at contact@petsfrends.com. Our dedicated staff is committed to responding promptly and ensuring that your experience with us — and the care of your cherished pets — meets the highest standards of professionalism and compassion.